IT Governance

---

Let’s start with some e-learning samples…

I worked on various pieces of e-learning at IT Governance, most of which were compliance courses that the company was selling via licencing. While creating a new course, I asked whether I could enhance its overall learning experience and re-design the look and feel of it, based on some recent learner feedback that we had.

This was allowed and a few months after implementation, the new design was well-received and had made a difference in sales. Therefore, the company decided to revamp our entire portfolio to this new look and feel. Unfortunately I cannot share the entire courses with you, but I am listing a series of interesting extracts from them, so that you can get a sense of what the module looked like and how it worked.

About the new look and feel
There are a lot of things to talk about when looking at the learning design principles of these modules. However, the main ones are that it makes use of free navigation, allowing the learners to take full control of their learning experience. Colour coding, gamification elements and scenario-based learning are utilised in all modules. Finally, this new design makes use of a pedagogic agent, acting as the ‘trainer’ throughout the module, while two other agents simulate the role of ‘students’. I would love to discuss this in more detail, so feel free to email me any questions you might have.

Click the images below to access these resources.

---

I also worked on some animations for distance learning courses…

Distance learning courses were created for delegates who wished to complete their training courses fully online. They comprised of a synchronous and asynchronous component. I designed and developed animations for these asynchronous distance learning parts, to supplement the content and learning activities.

The animations were mainly used as intros, outros and for recapping key concepts at the end of each module. The video below is an example of a recap animation clip. The character who ‘speaks’ on the video was ‘the presenter’ of this module and he was appeared consistently throughout this module.

Other animation examples:
1. ISO 27001 ISMS Foundation Introduction
2. ISO 27001 ISMS Foundation Final Video (outro)
3. Proof of concept video made to demo the capabilities of Animaker

I also designed the Quality Assurance criteria for all the animations the team created.

---

In addition to the above, I designed and developed in-house training…

Our in-house training at IT Governance was lead by a trainer either at the premises of a company, or in a hired venue. It lasted between 1-5 days and it was certified by relevant certification bodies. The Instructional Design team was involved in the creation of course syllabi, course content and all supporting documentation, e.g. trainer and learner guides, or online quizzes.

The example I am sharing here is from ‘ISO 27001 Certified ISMS Foundation’. I am sharing some of its relevant documentation, i.e. syllabus, trainer guide and learner guide, while you can also preview the slide deck that the trainer would be asked to use.

Note: The files which I have linked below are large, so they are likely to take a while to load.

Supporting documentation

1. Learner Guide
   This included all the content from the slides in a booklet format, along with space for the delegates to complete activities or leave reflection-in-action notes.
2. Trainer Guide
   This included thumbnails of the slide deck broken down into a modular view, along with notes for the trainers on how to run the session and things to pay attention to.
3. Course Syllabus
   This outlined the scope of the course along with its learning aims and objectives. This file was generated in collaboration with the accreditation body, who looked after the exam.

---

Finally, I came up with some creative solutions to business problems…

Like in every business, there were times that the team was faced with business challenges. In response to such challenges, I always tried to find sustainable and creative solutions. I am sharing two examples where learning design and creativity helped find solutions to business needs.

GDPR Game

In response to an issue that the business faced, the ID team proposed an e-learning game as a solution, which would be a bolt-on to our GDPR staff awareness module. This was essentially designed to work as a gamified quiz engine, where the learners assumed the role of a GDPR consultant in a city, aiming to identify GDPR incidents and boost their expertise levels to 5/5 stars, as a result.

This learning game was testing staff’s GDPR knowledge a few months after taking the e-learning module. My role in this was to come up with the game concept, pitch it to the CEO and relevant stakeholders. I then worked with an SME to script the content and structure the experience. Unfortunately, I left the company before this project was complete, so I can only share proof of concept information on this, and not the final deliverable.

| View supporting PDF explaining the concept | View a demo interaction |

Subject Champion Guide

At IT Governance, we referred to Subject Matter Experts as ‘Subject Champions’ (SCs). Sometimes when a SC was new to the role, the expectations were unclear. To provide a consistent onboarding experience to all SCs and to manage the expectations right from the start, I created an infographic that my team shared with SCs at the start of every course development. This outlined what the SC role is, what an instructional designer does and what is expected of both parties. This was a creative way to train SCs into their role and it proved to be a valuable resource for the ID team.

---